The Clinical Supervisor is a key associate at Hope Network whose primary responsibilities include: The overall purpose of the Clinical Supervisor directly oversees the work product of assigned clinicians pertaining to tasks related to their caseload assignment and provides clinical supervision and direction to staff as needed. The Clinical Supervisor uses his/her technical skills and knowledge to analyze and recommend strategies for work performance improvement and client services. A Clinical Supervisor also directly provides comprehensive assessments for adults with serious mental illness or children/adolescents with emotional disturbances (and their families) to improve quality of life and maintain the highest possible ability to function within the community. The Clinical Supervisor has a high degree of personal integrity, generates positive energy, and makes a difference every day.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
This is not intended to be an exhaustive listing of job functions. This job description in no way states or implies that these are the only duties to be performed by this employee. The employee is required to follow any other instructions and to perform any other duties as assigned by management.
1. Regular and predictable attendance is an essential requirement of this position.
2. Provide supreme customer service, always being courteous, responsive, professional, and helpful to the organization’s internal and external customers.
3. Know the contract requirements for your program/service.
4. Perform, and/or provide oversight of, comprehensive psychosocial assessments to determine needs and required level and frequency of medically necessary services.
5. Conduct and/or provide oversight of ongoing assessments of persons-served and evaluate effectiveness of Treatment Plan goals and interventions.
6. Participate in peer reviews of clinical documentation.
7. Clinical Supervision
a. Provide clinical oversight for all assigned clinicians.
b. Provide a minimum of 4 hours documented supervision each month for all assigned clinicians. The supervision may be in a group but at least two (2) hours per month will be individualized supervision, with half of the supervision activities including actual observation of active work and record review and feedback related to the work product.
c. Act as a consultant to assigned clinicians - pertaining to the delivery of day-to-day clinical services, escalating areas of concern to Line Manager, as needed.
d. Review, audit, and sign-off on documentation produced by clinicians not yet credentialed (QMHP).
e. Mentor/Coach individually, and as a Team, all assigned clinicians.
f. Meet weekly with clinical staff, addressing clinical issues.
8. Support assigned clinicians during Orientation period.
9. Meet or exceed caseload and productivity benchmarks.
10. Make certain that 95% of your team’s training, events and licensing requirements are renewed prior to expiration date, as specified by jobs.
11. Make certain that 95% of your training, events and licensing requirements are renewed prior to expiration date, as specified by your job.
12. Maintain and report applicable statistics regarding program and client services.
13. Ensure 100% of routine/customary daily, monthly, quarterly and annual internal data reports are submitted on time.
14. Ensure 100% of contract/grant compliance reporting requirements are completed and submitted by due date.
15. Adhere to high level of health and safety practices.
16. Attend and participate in departmental team meetings.
17. Work toward personal and professional goals and objectives. Attend job related in-services and trainings when offered and actively seek to further develop competencies.
18. Perform miscellaneous job-related duties, as assigned by Program Director.
19. Complete and maintain all required trainings, certifications, and credentials.
20. Maintain professional licensure in an active status without suspension or revocation throughout employment, as applicable.
Addendum for Essential Functions if Applicable for multiple departments:
Educational / Talent Requirements:
1. Minimum Education required: Masters in clinical area of study
2. Previous experience as a Mental Health Professional or related field.
3. Mental Health professional
4. 1 year of adult experience (if serving children, 3 years of child related experience)
5. Ability to lift up to 25 lbs
6. Ability to write and/or manipulate a computer keyboard
7. Ability to hear, speak clearly, stoop, kneel, bend, reach.
8. Ability to work independently and within a team
9. Ability to to communicate efficiently in both oral and written communications.
10. Able to demonstrate good moral character and even temperament necessary to gain and maintain credibility and trust of persons served and co-workers.
11. Ability to work under challenging conditions.
12. Adherence to applicable licensing rules, accreditation standards, Code of Ethics, insurance reimbursement rules, and Hope Network New Passages policies and procedures.
13. Assure reliable transportation. Maintain a valid motor vehicle operator license.
Work Experience Requirements:
1. 4 or more years of experience as a Mental Health professional or related field.
2. 4 or more years of case management experience.
3. Experience in one or more specialties: IDDT, Addiction / Prevention, Children’s Services, Outpatient Services or American Sign Language.
4. Extensive knowledge of the Medicaid Guidelines.