• Lead DSP

    Location US-MI-Holland
    Position Type Regular Full-Time
    Requisition ID
    Service Line
    Hope Network-Behavioral Health Services Integrated Recovery
    Hours per Week
    Department Name
    Robert Brown Crisis
  • Overview

    The Lead Direct Care Professional is a key associate at Hope Network whose primary responsibilities include:


    • Provide oversight, support and care for consumer’s of Hope Network’s service in a variety of settings;
    • Role model appropriate behavior and skills to consumers to help them achieve their highest level of independence;
    • Use a consumer’s prescribed plan(s) in support of their medical, clinical, therapeutic and behavioral needs.
    • Ability to mentor, train and orient new staff
    • Provide leadership, direction and support to staff on shift. Go to person when supervisor is not available or on-site. 


    Being a Direct Support Professional at Hope Network. from Hope Network on Vimeo.


    Essential Functions and Responsibilities:


    This is not intended to be an exhaustive listing of job functions.  This job description is in no way states or implies that these are the only duties to be performed by this employee.  The employee is required to follow any other instructions and to perform any other duties as assigned by management.


    1. Regular and predictable attendance is an essential requirement of this position.   Successfully complete all required and applicable trainings and in-services including annual refresher and appropriate intervention techniques. 
    2. Provide leadership, direction and support to staff on shift in coordination with the supervisor.  This may include, but not be limited to scheduling, training, compliance, on-call pager, and administrative supports.  
    3. Elevate employee relations concerns to supervisor.  May assist supervisor on special projects.  
    4. Provide input as requested in the development of the consumer’s treatment plans and goals.  Confirm treatment plans are implemented properly.  
    5. Implement and participate in the clinical and behavioral goals for each consumer using approved methods of instruction and intervention. 
    6. Provide through, accurate and on-time daily observational data and document using electronic record according to Agency standards. 
    7. Safely transport consumers, report any vehicle maintenance needs, and have an accident (preventable) free driving record according to Agency standards
    8. Communicate and record health concerns, administer and document prescribed medications (including subcutaneous injections as trained) and treatments as prescribed/directed by nurses and physicians in accordance with Agency standards. 
    9. Intervene in any crisis situation that arises according to established procedures.  Physical intervention should be the last-resort method.  Promote safety of all individuals involved. 
    10. Provide direct care for individuals who are unable to complete self-care tasks independently, including but not limited to:  bathing, hygiene, skin care, toileting, bowel and bladder programs, feeding (including G tubes), dressing and transfers. 
    11. Maintain a safe working environment by: using proper lifting techniques, positioning people safely, safely securing people in their wheelchairs and addressing safety issues before an accident occurs.  Also responsible for reporting any accidents, filling out incident and basic injury reports as needed in a timely manner.  Ensure safety measures are implemented appropriately. 
    12. Has thorough knowledge of fire and smoke alarm systems and all emergency evacuation procedures according to agency standards. 
    13. Promote a positive morale among staff by modeling and encouraging effective teamwork and communications.  Continually work to promote successful working relationships among all co-workers; alert supervisory staff of situations that may require further intervention. 
    14. Develop and maintain healthy, professional relationships with boundaries with consumers and co-workers while providing consistent follow through and enforcing applicable rules and routines of the home and/or program.  Develop and maintain appropriate professional relationships with family/friends/guardians and outside agencies. 
    15. Monitor, supervise, accompany and interact with consumers in their home or program that is consistent with their person-centered plan.


    Educational / Talent Requirements:


    1. Minimum Education required: 

      Bachelors degree with 2 years experience in applicable setting
      Associates degree with 3 years experience in applicable setting
      HS Diploma/GED  with 4 years experience in applicable setting.

    2. Demonstrated critical thinking/problem solving skills to respond appropriately to medical and behavioral issues.
    3. Demonstrated leadership skills and ability to problem solve independently.
    4. Demonstrated ability to train, orientate and mentor staff
    5. Ability to work with and respect individuals from various religious, ethnic, and social-economic backgrounds.
    6. Demonstrated ability to take initiative and action to respond, resolve and follow up regarding service issues with consumers/family members/guardians in a timely and appropriate manner.
    7. Ability to lift up to 50lbs non-stationary weight.  Ability to bend, stoop, twist, pivot and kneel while bearing weight of a consumer.  Demonstrated ability to transfer individuals using proper lifting techniques.  Ability to stand a majority of the eight-hour shift
    8. Valid driver’s license and acceptable driving record according to Hope Network policies, preferred (Driver's License may be required by some programs).
    9. Ability to complete all required training for the position, including annual trainings and professional development.  Advanced medical trainings viewed favorably.
    10. Demonstrated ability to communicate in written, verbal and electronic formats to meet position requirements.  Demonstrated basic computer skills.


    Work Experience Requirements:


    1. Career path from Direct Care Professional Level 2 with demonstrated experience and leadership competencies.



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