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Case Manager (034)

Case Manager (034)

Requisition ID 
Service Line 
Hope Network-Behavioral Health Services
# of Openings 
Posted Date 
Hours per Week 
Position Type 
Regular Full-Time
Department : Name 
West Lake - Administration

More information about this job

About Us

Behavioral Health Services (BHS) provides a full range of services for persons with severe and persistent mental illness and/or individuals with emotional well-being needs to achieve a maximum level of independence, community integration, and satisfaction with life. Our continuum of care stretches across the state assisting persons with intensive and varying acuity needs. Whether someone needs 24 hour therapeutic supports, personal care, community living support, benefit and service brokering, brief or short-term counseling, or any of our many community services, our behavioral health team is there to serve. We do all of this because we believe every person can be more, can do more, can go further than anyone ever imagined. We help people overcome.


The Case Manager is a key associate at Hope Network Behavior Health whose primary responsibilities include: Coordinate all services necessary to maximize consumer recovery and independence. Provide clinical and program consultation. Ensure case management compliance with agency standards and the practice model.


This is not intended to be an exhaustive listing of job functions.  This job description is in no way states or implies that these are the only duties to be performed by this employee.  The employee is required to follow any other instructions and to perform any other duties as assigned by management as long as the duties are lawful, ethical, and within best business practices.


1. Regular and predictable attendance is an essential requirement of this position.

Clinical Responsibilities:
1. Provide comprehensive psychosocial assessments.
2. Coordinate and ensure consumer involvement in the Person Centered Planning Process (PCP) for assigned consumers.  Assure responsibility for the development & implementation of each assigned consumer’s Individual Plan of Service.
3. Link consumers to necessary ancillary services.
4. Act as an advocate and/or a liaison coordinating services among providers of service and referral source.
5. Maintain consumer records – meeting all appropriate standards according to HNBHS and all regulatory bodies.
6. Participate in legal proceedings including petitioning and testifying in clinical emergencies.
7. Facilitate the coordination of consumer intakes, discharges, and transfers to and from other facilities programs, agencies.
8. Ensure that consumers are transported to appointments, accompanying them when medically necessary.  Obtain relevant medical/treatment information from appointments.
9. Link and coordinate follow-up of professional recommendations.
10. Facilitate communication with guardians, payees, and family members with regard to consumer care, financial and treatment issues.
11. Meet with assigned consumers face-to-face as deemed medically necessary in their Individual Plan of Service.
12. Provide after hours on-call services as designated by HNBHS.
13. Facilitate hospitalizations as needed and monitor progress by attending hospital medical/team meetings and coordinating with hospital social worker.
14. Provides consultation regarding clinical and program issues, direct care staff where applicable.
15. Participate in consumer program reviews and team meetings, where applicable.
16. Provide coverage for case-managers on PTO as needed.


Administrative Responsibilities:
1. Participate in committees, task forces, and other related meetings and activities as assigned by supervisor.
2. Practice according to licensing and accreditation for assigned program(s).
3. Attend agency meetings: clinical, administration and management.
4. Network with relevant agencies and providers as needed.
5. Follow general safety practices.  Report any unsafe conditions to the manager of that location.
6. Complete and submit Service Activity Logs (SAL’s) in accordance with agency policy/protocols.
7. Coordinate benefits and verify benefit status monthly.
8. Other duties as assigned by supervisor.


Educational / Talent Requirements:

1. Minimum Education required: Bachelors Social Work Degree required.  Licensed Bachelors Social Work (LBSW) or Limited Licensed Bachelors Social Work (LLBSW) required.

2. Current Michigan driver's license with acceptable driving record according to Hope Network insurance carrier definitions.

Work Experience Requirements:

1. Prior case management experience in a mental health or rehabilitation setting preferred. 
2. Incumbents working at DART should have 3-5 years’ experience working with children with Autism.

Performance Requirements:
1. Ability to maintain agency credentialing standards.
2. Demonstrated ability to communicate in both written and verbal format to meet the position responsibilities.
3. Ability to work both autonomously and within a team.
4. Ability to work a flexible schedule (evenings & weekends) to meet the needs of the program. Must be able to meet the  appointment needs of the children for (DART/CFA).
5. Ability to articulate and actively support the mission of the corporation to various audiences.