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Clinical Services Line Manager (039)

Clinical Services Line Manager (039)

Requisition ID 
Service Line 
Hope Network-Behavioral Health Services New Passages
# of Openings 
Posted Date 
Hours per Week 
Position Type 
Regular Full-Time
Department : Name 
Genesee Regional CRU

More information about this job

About Us

Behavioral Health Services (BHS) provides a full range of services for persons with severe and persistent mental illness and/or individuals with emotional well-being needs to achieve a maximum level of independence, community integration, and satisfaction with life. Our continuum of care stretches across the state assisting persons with intensive and varying acuity needs. Whether someone needs 24 hour therapeutic supports, personal care, community living support, benefit and service brokering, brief or short-term counseling, or any of our many community services, our behavioral health team is there to serve. We do all of this because we believe every person can be more, can do more, can go further than anyone ever imagined. We help people overcome.


The Clinical Services Line Manager is a key associate at Hope Network whose primary responsibilities include: Oversight and overall management of one or more clinical programs. Meeting performance targets set by the Leadership Team related to services provision, quality assurance and fiscal viability. Plan, organize, and direct service provision, protect the rights of persons served, develop and maintain budgets, allocate resources, assess and document the progress of persons served, facility expanded program and community resources. Hire, train, coach and mentor direct care staff so that consumers receive care consistent with their personal plans and goals. Must have a high degree of personal integrity, generate positive energy and make a difference every day.


This is not intended to be an exhaustive listing of job functions.  This job description in no way states or implies that these are the only duties to be performed by this employee.  The employee is required to follow any other instructions and to perform any other duties as assigned by management.

1. Regular and predictable attendance is an essential requirement of this position.

2. Manage the program in a manner consistent with Hope Network’s mission, policies, and compliance with standards established by Hope Network, our funders, CARF and all licensing and accreditation standards.

3. On-call twenty-four hours each day, seven days each week and is able to respond in emergency situations.

4. Implement program goals, creating a recovery model of progressive care and ensuring an adequate and focused individualized treatment modality.

5. Embraces the concept of Recovery by providing a stable and safe environment and support the engagement of meaningful activities.

6. Responsible for interviewing, training and orientating recommended program applicants for hire.

7. Responsible for developing and retaining staff through performance reviews, discipline, development activities and formal and informal training in accordance with Hope Network’s Employee Handbook.  Respond to staff needs and questions.  Be a role model for good morale and promote positive work relationships

8. Provide leadership to residential staff on clinical, staff and programmatic issues. Hold regular staff meetings and utilize communication log to ensure appropriate flow of information.

9. Monitor program quality daily using designated checklists, audit tools and engagement.

10. Participate, as requested, in Person-Centered Planning meetings, oversee the implementation of the consumer’s individualized treatment plan, evaluated effectiveness of treatment plan goals and interventions, and make recommendations to case manager concerning amendments, as needed.

11. Manage the provision of community living supports and personal care services which include, but are not limited to, the engagement of consumers in problem solving, skill training, and side-by-side activities.

12. Direct the Family/Guardian/Friends Liaison Program activities, ensuring that a friendly and open communication network with consumer’s natural supports is established.

13. Promote full community inclusion of residents through a wide range of individual and small group community-based activities.

14. Monitor emergency crisis protocols according to accepted crisis intervention methods and techniques; coordinate with other services, as needed.

15. Creates and sustains a “Culture of Gentleness”

16. Maintain quality assurance protocols evidenced by: facility records audit, physical facility audit, facility vehicle audit, resident chart audit, claims verification audit, and external audits. In-service personnel around compliance requirements specific to service area and client related documentation.

17. Oversee monitoring procedures to detect compliance problems and take adequate steps to correct any identified compliance problems and prevent the recurrence of such problems in the future.

18. Ensure personnel are encouraged to confidentially report suspected fraud and other improprieties without fear of reprisal.

19. Ensure all residents have a current service authorization and a current Individual Plan of Service that supports the medical necessity of that level of care.

20. Ensure staff document services that relate to goals and objectives to the Individual Plan of Service

21. Maintain comprehensive charts for all persons served

22. Ensure accuracy of bed occupancy for billing purposes.

23. Ensure all residents have a current service authorization and a current Individual Plan of Service that supports the medical necessity of that level of care.

24. Monitor service activities of persons served through daily review of all residents’ progress notes from the previous day(s). Review includes at a minimum (1) ensuring service delivery is consistent with the resident’s Treatment Plan and (2) documentation execution adheres to funding source guide Seniors.

25. Submit all paperwork/records in timely manner. This includes but is not limited to budgets, invoices, licensing and accreditation standards, recipient rights and corrective actions.

26. Performs any other function deemed appropriate and assigned by the supervisor.


Educational / Talent Requirements:

1. Qualified Mental Health Professional (QMHP) Bachelor Degree

2. Fully licensed Mental Health Professional LMSW, preferred

3. Demonstrated ability to communicate in verbal and written formats to meet position requirements.

4. Demonstrated ability to select, train, coach and manage a diverse team and hold them accountable to internal and external standards.

5. Ability to articulate and actively support the mission of the corporation to various audiences.

6. Demonstrates good moral character and even temperament necessary to gain and maintain credibility and trust of persons being served, peers, and management staff.

Work Experience Requirements:

1. Two (2) years of management or supervisory experience.

2. At least one year prior employment experience in a human service area or business field.

3. Prior experience in mental health or rehabilitation setting preferred.

4. Familiar with Integrated Care and Duel Diagnosis Treatment (IDDT)

5. Knowledgeable about Stages of Change, Trauma Informed Care, Seeking Safety, Family Psycho Education.

6. Maintain a valid motor vehicle operator license with driving records acceptable according to Hope Network policy.

7. Ability to work independently with flexible hours including occasional nights, holidays or weekends to ensure highest level of care for persons served.