The Assistant Team Leader is a key associate at Hope Network whose primary responsibilities include: Assisting the Team in meeting its performance targets, related to service provision, quality assurance, and fiscal viability. This position plans, organizes, and directs service expanded program and community resources, and works with Team Leader and/or management personnel to develop and maintain budgets. The Assistant Team Leader Supervises team members.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
This is not intended to be an exhaustive listing of job functions. This job description in no way states or implies that these are the only duties to be performed by this employee. The employee is required to follow any other instructions and to perform any other duties as assigned by management.
1. Regular and predictable attendance is an essential requirement of this position.
2. Quality of Care Programming:
a. Provide supreme customer service, always being courteous, responsive, professional, and helpful to the organization’s internal and external customers.
b. Implement “Evidenced-Based Best Practice” program goals and objectives, creating a recovery model of progressive care and ensuring an adequate and focused treatment modality.
c. Consistently monitor progress toward established program goals and objective and report results to Service Area Manager monthly.
d. Ensure the Staffing team represents multiple clinical and rehabilitation disciplines including but not limited to: psychiatry, nursing, social work, certified addictions professionals, vocational and/or employment personnel, and peer support counselors.
e. Maintain a staffing to person-served ratio in accordance with the contract. Psychiatrist, support staff program assistant, and peer counselor are not factored in when determining the 1:10 ratio, unless Peer Counselor is a QMHP.
f. Provide clinical supervision and oversight.
g. Develop staffing schedules, within a set parameter, which address the needs of person served and reflects optimal fiscal responsibility.
h. Validate the clinicians meet their established service provision targets – prescribed number of authorized units of direct client contact hours per month. Make sure client services are billed and collectable.
i. Ensure Comprehensive Psychosocial Assessments are completed timely and that they identify medically necessary needs.
j. Participate, as requested, in Person-Centered Planning meetings.
a. Oversee monitoring procedur3es to detect compliance problems.
b. Encourage personnel to confidentiality report suspected fraud and other improprieties without fear of reprisal.
c. Take adequate steps to correct any identified compliance problems and prevent the recurrence of such problems in the future.
d. Make certain clinicians conduct program functions in accordance with applicable laws, statutes, and regulations.
e. Adhere to high levels of health and safety practices.
f. Make certain that 95% of your training and events requirements are renewed prior to expiration date, as specified by job.
g. Make certain the 95% of your staff’s training and events requirements are renewed prior to expiration date as specified by job.
4. Quality Assurance (Q/A)
a. Maintain comprehensive charts for all persons served.
b. Ensure 100% of contract/grant compliance reporting requirements are completed and submitted by due date.
c. Ensure a high level of health and safety is practiced in program facility and in vehicles.
d. Maintain quality assurance protocols evidenced by: facility records audit, physical facility audit, facility vehicle audit, chart audit, claims verification audit, and external audits.
e. Prepare for facilitate internal external audits. Likewise, ensure Transparency Model of Practice is upheld. Transparency Model of Practice is being “Audit Ready” vs “Getting Ready” for an audit. It also means directness and openness.
f. Compile performance data monthly and report quarterly against service delivery targets, budgetary targets, health & safety targets, and administrative targets.
g. Achieve minimally 95% on all quality audits
a. Work with internal personnel at various levels; keeping information flowing to the appropriate parties vertically and horizontally
b. Make yourself available to case managers, nurses, CMH psychiatrists, medical doctors, and other providers to give information necessary in treatment of the person served.
c. Act as a resource that others can draw upon, lending clinical expertise.
6. Contract negotiation:
a. Communicate to Director the program needs, including, but not limited to: physical plant, budgetary, and Evidenced-Based Best Practice service delivery.
b. Maintain good relationships with funding source(s) and other key stakeholders.
7. Budget and Economic Management:
a. Manage the revenue generation and expenditures to ensure budgetary fulfillment
b. Maintain weekly, 95% of projected service delivery targeted units for area of responsibility.
c. Confirm service encounter documentation is complete and submitted on time.
d. Ensure alternate funding sources(s) are secured through program-driven grant submissions and fundraising activities.
e. Consult with apprise the Director related to budget management issues/
a. Represent and serve on community and civic associations, organizations, And panels
b. Maintain professional demeanor.
Educational / Talent Requirements:
1. Bachelor’s degree from an accredited university or higher learning.
2. Exceptional team building skills.
3. Vast knowledge of psychiatric disorders such as schizophrenia and bi-polar.
4. Knowledge of the laws and regulation of Community Mental Health Care System and Medicaid
5. Knowledge of Evidenced-Based Best Practices, IDDT and Motivational Interviewing.
6. Knowledge of negotiation and mediation techniques.
7. Ability to schedule/plan work in advance, and set effective and realistic timelines and meet goals.
Work Experience Requirements:
1. Five years’ experience as a Mental Health Professional
2. Valid Michigan driver’s license.