The Program Assistant is a key associate at Hope Network whose primary responsibilities include: Primary responsibility to provide the coordination of consumer treatment plans to ensure the consumer’s best interests are being served. The Program Assistant will work alongside designated program staff assisting staff to effectively and efficiently implement the plan of service. Develops and maintains positive two-way communication with group home staff, guardians, and internal departments within the agency. Assists with documentation and compliance to assure regulatory standards are being met. The Program Assistant works with the leadership team to manage operations, including routine and emergency procedures in the absence of management personnel.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
This is not intended to be an exhaustive listing of job functions. This job description in no way states or implies that these are the only duties to be performed by this employee. The employee is required to follow any other instructions and to perform any other duties as assigned by management.
1. Regular and predictable attendance is an essential requirement of this position.
2. Answer and direct incoming telephone calls in a timely, courteous, and professional manner.
3. Assure that consumer files are maintained in accordance with agency standards, including management of electronic medical records to support admissions, discharges, and transfers.
4. Provide on-going safety training and support to both staff and consumers. Including reviewing safety documentation on a regular basis reporting any concerns to your supervisor.
5. Assistance with the development of program goals and objectives with consumers and stakeholders that address the interests and desired abilities being sought and includes the individual throughout the PCP process.
6. Development of relationships within the community that promote inclusion for persons served.
7. Ability to monitor necessary daily, weekly, and monthly documentation to ensure it meets agency standards. Must be able to complete monthly and quarterly reports related to regulatory standards.
8. Assist in the safekeeping of funds for outings and/or program supplies, petty cash, and consumer funds in accordance with agency protocols.
9. Coordination of documentation and successful implementation of the annual Person Centered Plan (PCP) in accordance with regulatory standards.
10. Knowledge and familiarity with applicable standards (Fire Marshall, ARC, DSS, CMH & CARF standards for assigned program); working with team members and management to insure compliance.
11. Participation in scheduled audits and ability to work with management to insure the consumer file is kept up to date in accordance with all applicable standards.
Educational / Talent Requirements:
1. Minimum Education required: Bachelor’s Degree from an accredited college or university and one year of related experience with individuals with disabilities or equivalent work experience.
2. Excellent organizational, communication, and composition skills and the ability to multi-task.
3. Ability to be flexible, work independently and meet deadlines.
4. Willingness to contribute and be part of an effective team.
5. Valid Michigan driver’s license and acceptable driving record according to Hope Network’s policy.
Work Experience Requirements:
1. A minimum of one year of related experience with individuals with disabilities is preferred.
2. Ability to use a variety of office equipment – including a multi-line phone system, copiers, fax machines, etc.
3. Strong computer skills and experience with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
4. Ability to work and interact with individuals from diverse backgrounds and social economic backgrounds and cultures.
5. Ability to relate to a variety of professional personnel and customers.