The Residential Supervisor is a key associate at Hope Network whose primary responsibilities include: Coordinate and provide a quality residential environment that delivers optimal support to individuals involved in transitional, behavioral, or long term brain injury rehabilitation. Coordinate staff training and orientation with the HN training staff. Manages financial performance; ensures the facilities and program meet applicable licensing and accreditation standards for residential care; coordinates resident admissions with case management and admissions staff.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
This is not intended to be an exhaustive listing of job functions. This job description is in no way states or implies that these are the only duties to be performed by this employee. The employee is required to follow any other instructions and to perform any other duties as assigned by management.
1. Regular and predictable attendance is an essential requirement of this position.
2. Supervisory Responsibilities include:
a. Hire and schedule direct care staff. Ensure accurate timecard use and administration.
b. Along with nursing staff, ensure excellent provision of health support, accurate medication and medical treatment administration and documentation.
c. Provide orientation to new staff and volunteers, and coordinate staff training and orientation with the HN training, nursing and clinical staff to develop or provide program specific training to meet individual needs. Track staff skill competency.
d. Provide leadership, support and supervision to staff.
e. Conduct scheduled performance evaluations in a timely manner.
3. Communicate essential information to staff and solicit feedback/input from staff; Promote and encourage communication between clinical, supervisory and residential staff; Conduct routine supervisory meetings.
4. Respond/follow up on the concerns/questions of the staff; promote positive morale, act as moderator in situations of staff dispute or disagreement involving the workplace. Provide and facilitate opportunities for staff growth in the areas of interpersonal communication and teamwork. Consult with Talent Management representative as needed and appropriate.
5. Prepare the specific residential program budget(s) and manage revenues and expenses according to program goals. Manage and adjust direct care hours and staff shift assignments to meet resident census and current program needs.
6. Ensure completion of quarterly program evaluation and outcome reports. Complete annual Accessibility Assessments. Develop and implement an annual improvement and development plan which solicits feedback and ensures program responsiveness and innovation toward quality improvement. Assign and supervise Safety Officer Activities, ensuring timely completion of all required inspections, drills and reports.
7. Ensure compliance with Hope Network, AFC and CARF standards, rules and regulations. Act as AFC Administrator and communicate with AFC consultants and the Health Department and Bureau of Fire Safety inspectors. Report incidents as required. Follow up after inspections with Correction Action reports within allotted time frames.
8. In conjunction with the admissions and case management staff, insure proper preparation for each individual admission prior to date of admission according to corporate procedures. Maintain high program census along with the HN Rehabilitation Services Admissions Manager and the Hope Network Sales and Marketing department.
9. Ensure new residents, guardians and funders are oriented to the program. Oversee staff follow-through on resident care plans and support for personal care, supervision and protection. Communicate with residents’ families, guardians, rehabilitation nurses and funders. Respond to complaints, concerns and requests in a timely and effective manner.
10. Work with program staff to conduct Resident Council meetings and complete action related to feedback gleaned. Provide regular resident advocacy and education. Respond to satisfaction surveys and focus group feedback.
11. Promote HNRS residential program services within the corporation and in the community. Represent Hope Network Rehabilitation Services at community events, position related activities, and meetings.
12. Interface with the recreation therapy staff to provide and implement quality leisure, civic and community based activities for the residents utilizing creative and cost-effective ideas that target the varied interests of residents. Produce and circulate Activity Schedules. Incorporate ideas gleaned from Resident Council meetings. Encourage family participation when possible.
13. Ensure accurate and timely entry of program census, consumer information and progress notes, including billing into the medical record.
14. Work with the H.N. maintenance staff to ensure the cleanliness, maintenance and repair of facilities, grounds, furnishing, equipment and vehicles.
15. Others duties as assigned.
Educational / Talent Requirements:
1. Bachelor’s degree from an accredited university or institution of higher learning preferred. (Will consider related years (3+ years in residential-based supervisory role) in lieu of degree.)
2. Demonstrated ability to communicate in verbal and written formats to meet position requirements.
3. Computer skills including use of Microsoft Office. Ability to learn and use electronic Medication Records, electronic Medical Records, payroll software, budgeting software and others as needed.
4. Certification or ability to obtain Certification in First Aide/CPR.
5. Certification or ability to obtain Certification as a Brain Injury Specialist.
6. Valid Driver’s license with driving record acceptable according to Hope Network policy.
7. Ability to work independently with flexible hours.
Work Experience Requirements:
1. Two years of experience in a human service agency.
2. Two years supervisory experience required with demonstrated leadership skills/ability.
3. Work experience in a licensed residential setting preferred.