The primary responsibilities of the Supportive Housing Services Coordinator include: coordination of services provided to residents of Hope Network housing units, including both those who receive services in current Hope housing developments as well planning services for residents of units to be developed. Future developments are expected to include those supported by low-income housing tax credits through MSHDA’s Permanent Supportive Housing (PSH) Set-aside. As a result, the position will work with the development team, to identify needed services and secure service commitments from Hope service lines and local supportive service agencies for units to be developed. For units all units in the Hope portfolio, the position will work with contracted property managers, service lines and local providers to ensure that residents receive the supports they need to maximize their self-sufficiency and quality of life. The Supportive Housing Services Coordinator will also assist the Executive Director of Affordable Independent Living to expand services designed around the specific needs of veterans residing in Hope Network housing units.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
This is not intended to be an exhaustive listing of job functions. This job description in no way states or implies that these are the only duties to be performed by this employee. The employee is required to follow any other instructions and to perform any other duties as assigned.
The following major areas of responsibility describe the priorities of the Supportive Housing Services Coordinator. Each area includes examples of specific functions and procedures under the responsibility of the position. The work of each area will be implemented under the direction of the Executive Director of Affordable Independent Living.
1. Coordination of supportive services offered to residents of Hope Network housing in order to help them be successful tenants and maximize their self-sufficiency.
a. Coordinate with service lines at Hope Network to ensure that residents receive needed services, such as transportation, workforce development, education, pastoral care, behavioral health and mental/neural rehab.
b. Identify services needed by residents and develop and support relationships with local service providers throughout the community, such as day care, nutrition, Head Start and other services.
c. Conduct outreach to agencies that will be needed to support the tenant populations of homeless persons and residents with special needs that will reside in developments with MSHDA-approved Permanent Supportive Housing (PSH) units. Such services may include substance abuse, domestic violence, mental health, independent living skills, and veterans’ services, and other supports as appropriate.
d. Work with outsourced property manager and local partners as appropriate, including the local Housing Assessment and Resource Agency (HARA) to maximize access of residents to the local range of supportive services available.
e. Ensure that the management practices at each local property result in a positive image in the community and promote community-wide acceptance of supportive housing in the community context. Support property managers in the timely and consistent implementation of standards, lease compliance, and other measures within program regulations to maintain and expand community support for Hope housing and our residents.
2. Connection with local Continua of Care in the eight counties currently served by Hope Network housing, and in Counties in which future developments will be located, as they are identified.
a. Build relationships with local Continua of Care to ensure local support for supportive housing projects to be proposed by Hope in the local market.
b. Play an active role, either directly or through a coordinated Hope presence at Continuum meetings, to maximize alignment between Continuum and Hope policy priorities.
c. Identify local Continuum members whose services will be valuable for residents in Hope Network supportive housing units, recruiting their participation and resources on behalf of Hope’s supportive housing tenants.
d. Use local Continuum contacts to refine information about the nature and extent of supportive housing needs throughout the area served by the Continuum.
e. Ensure support by the Continuum for Hope applications for LIHTCs through (a) resolutions of support by continuum members and (b) participation of appropriate members the required Memorandum of Understanding to provide services to residents of MSHDA PSH units.
f. Support local efforts to educate the public to promote acceptance of supportive housing in communities served by Hope Network housing.
g. As needed, ensure that Hope properties are providing the accurate and appropriate data to HMIS.
3. Maintenance of relationships with HUD and MSHDA representatives.
a. Develop and maintain an understanding of HUD and MSHDA policies and procedures in order to successfully navigate and monitor the development process.
b. Ensure coordination with MSHDA supportive housing staff in the preparation and submission of applications for LIHTCs under the PSH set-aside.
c. Develop and maintain communication with MSHDA staff administering supportive housing programs, including project-based vouchers, Section 811 project-based rental assistance, unit inspection field staff, etc.
d. Manage the execution of written agreements required to implement supportive housing programs, including the accompanying rental assistance vouchers.
4. Leadership in the submission of the Addendum III component of the Low-Income Housing Tax Credit application for projects proposed for Permanent Supportive Housing units.
a. For prospective MSHDA LIHTC PSH submissions, develop preliminary scores for the Addendum III (PSH) portion of the application to help the development team assess the viability of the application.
b. Participate in the pre-development process, to ensure that deadlines for submission of LIHTC applications are met; such deadlines include (a) meeting with the local Continuum of Care and (b) meeting with the MSHDA PSH review committee.
c. Advise the development team on strategies to maximize Addendum III points in the application.
d. Advise the development team on regulatory requirements that may be triggered (such as NEPA, Davis-Bacon, unit design requirements, inspection protocols, etc.) based on the inclusion of PSH units and/or the number of units proposed; advise the development team of the likely overall consequences of taking various steps in the development process to increase points, revenue or other potential benefits to the project, so that the team can better assess the “cost-benefit” of these measures.
e. Be familiar with the requirements for PSH units, including the definition of homeless and chronic homeless residents, persons with special needs, persons with disabilities occupying Section 811 units for persons with disabilities; be familiar with the cross-cutting requirements for these MSHDA program and additional requirements any PBVs that may be awarded by a local housing commission.
f. Assemble all information and documentation required in the Addendum III for submission of an application for tax credits under the PSH set-aside.
5. Veterans’ Housing
a. Participate in the Hope Network Veterans’ task force, including providing leadership, coordination, or staff support as assigned by the Executive Director of Affordable Independent Living.
b. Work with Hope service lines to design services for veterans that will be appropriate, efficient and effective in helping vets maximize their successful residential tenancy and self-sufficiency.
c. Ensure that services needed by veterans are integrated into the menu of resources available for Hope properties housing veterans.
d. Identify sources of funding for services needed by veterans that can be expanded or improved.
6. Other duties as required or assigned.
Educational / Talent Requirements:
1. Bachelor’s degree in Accounting, Finance, Business, or other similar degree. Equivalent experience considered.
2. 5 plus years of experience in the coordination and delivery of multiple types of supportive services preferred.
3. Solid quantitative / financial analysis skills required.
4. Excellent Excel skills.
5. Solid reasoning skills, including the ability to define problems, collect data, establish facts and draw valid conclusions.
6. Strong written and verbal communication skills to meet position requirements.
7. Detailed and organized, excellent time management skills with an ability to handle multiple projects simultaneously.
8. Positive, innovative, authentic, energetic; collaborative work style.
9. Strict adherence to confidentiality and ethical standards.
Work Experience Requirements:
1. Five-year work experience in the supportive services delivery system, including experience working in the process of assessment, delivery and evaluation of effectiveness of services.
2. Experience with computer software programs including spreadsheets, and word processing programs.
3. Ability to take initiative, think or work independently with limited supervision once goals set, exercise good judgement, prioritize and produce results.
4. Well-developed interpersonal skills with the demonstrated ability to interact with employees of all levels; active support for the mission of the corporation to various audiences.
5. Ability to convey system and other information simply.
6. Knowledge of organizational policy and procedures.
7. Good entrepreneurial approach to operations