• Crisis Case Manager II (034) - On Call

    Location US-MI-Grand Rapids
    Position Type On Call
    Requisition ID
    Service Line
    Hope Network-Behavioral Health Services
    Hours per Week
    Department Name
    PIVOT (Crisis)
  • About Us

    Behavioral Health Services (BHS) provides a full range of services for persons with severe and persistent mental illness and/or individuals with emotional well-being needs to achieve a maximum level of independence, community integration, and satisfaction with life. Our continuum of care stretches across the state assisting persons with intensive and varying acuity needs. Whether someone needs 24 hour therapeutic supports, personal care, community living support, benefit and service brokering, brief or short-term counseling, or any of our many community services, our behavioral health team is there to serve. We do all of this because we believe every person can be more, can do more, can go further than anyone ever imagined. We help people overcome.


    The Crisis Case Manager II is a key associate at Hope Network whose primary responsibilities include: coordinating the admission and discharge of each person receiving crisis residential services. Create a welcoming environment for the people served and assist the treatment team in coordinating discharge plans. Coordinate services necessary to meet consumer needs. Provide clinical and program consultation to direct care-providing staff. Ensure compliance with agency/contract standards and the practice model. 


    This is not intended to be an exhaustive listing of job functions.  This job description is in no way states or implies that these are the only duties to be performed by this employee.  The employee is required to follow any other instructions and to perform any other duties as assigned.

    1. Coordinate with all external providers and referral sources to ensure appropriate referrals are admitted to the program.  Facilitate the coordination of the resident intake/discharge and the referral process.
    2. Initiate treatment for each person served by welcoming them to the program, opening and maintaining their chart in the electronic medical record and orienting them to the program.
    3. Ensure consumer involvement in the development and implementation of treatment planning:  Meet with each consumer a minimum of once daily in order to monitor progress on goals and objectives.  Ensure current treatment plans and discharge criteria meet the consumers’ presenting issues.
    4. Develop and complete a 14-day treatment team meeting and assessments to establish new treatment goals.
    5. Conduct Continuing Stay Reviews with funding CMH daily.
    6. Assist consumers with discharge instructions including setting up designated after-care appointments and/or treatment placements for the consumers as needed.
    7. Intervene in crisis situations, using approved methods – promoting the safety of all consumers, and providing appropriate role modeling for the direct care staff.
    8. Act as a liaison coordinating services among providers and referral source.
    9. Provide consultation to residential direct care staff regarding clinical issues/concerns/questions.
    10. Conduct clinically focused groups weekly.
    11. Coordinate follow-up of professional recommendations including necessary support services for consumers.
    12. Participate in legal proceedings including petitioning and testifying as necessary in clinical emergencies.
    13. Initiate and maintain positive relationships with community providers.
    14. Facilitate communication with guardians, payees, and family members with regard to resident care, financial and treatment issues.
    15. Participate in committees, task forces, and other related meetings and activities as assigned by supervisor.
    16. Provide after hours on-call services as designated by HNBHS.
    17. Regular and predictable attendance is an essential requirement of this position.
    18. Complete all assigned paperwork in a timely manner.
    19. Other duties as assigned.


    Educational / Talent Requirements:

    1. Master’s Degree in Social Work, Counseling Psychology, or equivalent degree in a human services field from an accredited College or University.
    2. Demonstrated ability to communicate in both written and verbal format to meet the position responsibilities.
    3. Ability to work autonomously and as a team.
    4. Ability to work in a fast-paced environment, work efficiently, and meet demanding deadlines.
    5. Ability to articulate and actively support the mission of the corporation to various audiences.
    6. Current Michigan driver's license with acceptable driving record.


    Work Experience Requirements:

    1. 1-2 years’ experience in the mental health field.
    2. Experience working in an electronic medical record.
    3. Experience working on a multi-disciplinary team.


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