• Operations and Asset Manager (019)

    Location US-MI-Wyoming
    Position Type Regular Full-Time
    Requisition ID
    2018-8171
    Service Line
    Hope Network-Leadership Center
    Shift
    1st
    Hours per Week
    40
    Department Name
    Housing Admin
  • About Us

    Hope Network is one of Michigan’s largest non-profit organizations. We have a rich history of providing support to individuals with brain and spinal cord injuries, mental illness, and developmental disabilities. We strive to help individuals achieve a greater level of independence through Specialty Health and Community Services. Hope Network provides services geared towards the social, emotional, physical, and spiritual needs of the individuals that we serve. In Christian service, Hope Network empowers people to overcome challenges to achieve their highest level of independence.

    Overview

    The Operations and Asset Manager is a key associate at Hope Network whose primary responsibilities include: represent Hope Network in its relationship with Hope’s contracted property managers. providing direction, planning, and support for oversight and communication with Hope’s contracted asset management team, including building and maintaining relationships with the contractor’s on-site and regional property managers; maintain a high degree of familiarity with the properties in Hope’s portfolio by holding frequent meetings with contracted property managers and conducting regular visits to the properties in the Hope portfolio, addressing operational issues as they arise; ensure consistent, accurate and timely financial reporting for all properties.

    Summary

    ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
    This is not intended to be an exhaustive listing of job functions. This job description is in no way states or implies that these are the only duties to be performed by this employee. The employee is required to follow any other instructions and to perform any other duties as assigned.

    1) Oversight of property managers, to ensure positive communication and a strong sense of accountability from the contracted management agent.
    • The Operations and Asset Manager will provide direction, planning and support to maintain communication with on-site property managers
    • The Operations and Asset Manager will conduct on-site visits to properties at least every six months, including unannounced “drop-in” visits as appropriate
    • The Operations and Asset Manager will meet monthly with on-site and regional property managers to receive updates on property status and review Monthly Operating Reports
    • The Operations and Asset Manager will report at least every two weeks to the Executive Director of Affordable Independent Living and other Hope and HNAIL staff on the portfolio status
    • Holds contracted management company accountable to metrics developed by the Portfolio Committee
    • The Operations and Asset Manager will develop a property management evaluation tool, evaluate the performance of property management personnel at least annually, recommend corrective action
    • The Operations and Asset Manager monitor the implementation of required follow-up measures by on-site managers to improve property management and ensure quality of life for residents
    • The Operations and Asset Manager will become familiar with (a) regulatory requirements specific to funding sources, and (b) local governmental requirements applicable to Hope properties
    • The Operations and Asset Manager promotes customer service to internal and external stakeholders including but not limited to: funders, investors, landlords, vendors, employees, and government officials.
    • The Operations and Asset Manager will assist the leadership team and/or responsible program director in the development of new programs and services including redesign of existing programs that continue to meet individual goals of the consumers we serve that allows for innovation of services while meeting financial goals.
    • The Operations and Asset Manager will assist in the successful support of the Strategic Plan, team building, diversity goals and objectives, and assigned service line financial success.

    2) Operation of properties to ensure high-quality affordable housing, compliance with regulatory requirements, quality of life for residents and positive relationships with the local community
    • The Operations and Asset Manager reviews existing management agreements for Hope properties, develop agreements for properties added to the portfolio, and recommend changes to agreements as appropriate at the time of renewal
    • The Operations and Asset Manager monitor the implementation of required follow-up measures by on-site managers to improve property management and ensure quality of life for residents
    • The Operations and Asset Manager approves service contracts and maintenance agreements
    • The Operations and Asset Manager reviews procedures to the contracted management staff to maintain a list of vendors in such areas as property maintenance, repairs, improvements, insurance, etc.
    • The Operations and Asset Manager reviews tenant waiting lists maintained by on-site personnel, tracks vacancy, evictions, collections and unit turn-over, advising on promotion, advertising, and marketing as needed.
    • The Operations and Asset Manager ensures that all properties are covered by insurance per Hope policy
    • The Operations and Asset Manager ensures that the on-site management has taken all required actions (such as rental property inspections and code compliance measures) and made timely payment of all fees (such as local taxes and service fees)
    • The Operations and Asset Manager maintains positive relationships with local government officials and the local media relating to property management issues
    • The Operations and Asset Manager reviews inventory and condition of equipment at the property and recommends replacement and/or upgrades as needed
    • The Operations and Asset Manager reviews preparation and planning for property inspections (e.g., REAC)
    • The Operations and Asset Manager seeks opportunities to obtain resident input on conditions, satisfaction, etc., while on-site
    • The Operations and Asset Manager reviews the procedures of on-site managers and the contracted management company as needed to ensure compliance with the regulatory requirements of the relevant funding sources. Depending on the funding source, such requirements may include:
    o Designation of a mix of specific unit types for specific income bands;
    o Third-party verification of wages and other income, ensuring the proper classification for the household and inclusion of all income (such as attribution of interest income to savings, appropriate calculation of household size, etc.);
    o Ensuring that all leases include all required provisions and contain no prohibited provisions;
    o Re-certifications of incomes (typically annually) and any adjustment of rents required by the applicable regulations and permitted by the lease;
    o Different methods for calculating eligible rents and incomes based on varying funding, subsidy or equity sources;
    o Proper notification of applicants and documentation of required appeals processes in such areas as income eligibility and lease compliance;
    o Use of correct reporting forms and procedures and compliance with deadlines for reporting based on the funder/investor/agency requirements;
    o Compliance with record retention requirements;
    o Compliance with local codes and federal, state and local inspection and licensing requirements;
    o Energy consumption reporting to ensure compliance with any applicable green building standards.

    3) Fiscal management of properties to maximize efficient operation and ensure consistency of reporting.
    • The Operations and Asset Manager will advise on the development of operating budgets for new properties under development
    • The Operations and Asset Manager reviews and approves annual property operating budgets
    • The Operations and Asset Manager reviews monthly financial reports, identifies anomalies and investigates and addresses them as appropriate
    • The Operations and Asset Manager reviews property-specific accounting procedures to ensure consistency of financial reporting
    • The Operations and Asset Manager approves capital and other expenses outside scope of management agreement, including emergencies
    • The Operations and Asset Manager reports financial concerns to the Executive Director of Affordable Independent Living, providing drill down reporting and analysis,
    • The Operations and Asset Manager develops strategies to improve the performance of properties and offers recommendations
    • The Operations and Asset Manager promotes efficiencies and effectiveness through lean processes in supporting One Hope systems and methodologies.
    • The Operations and Asset Manager is responsible to assure compliance with corporate policies, procedures, and forms within the department when making recommendations as needed to ensure best business practices.

    4) Staff training and development
    • The Operations and Asset Manager will complete any training needed to improve the quality of the department or agency.
    • The Operations and Asset Manager is responsible for the financial training and communications as it relates to the development of property and departmental budgets, monthly expenses, and strategies to reduce deficits and maximize growth and business opportunities. They will initiate monthly business meeting to include key management and the Executive Director in reviewing financial and service performance using metrics, dashboards, and performance data.
    • The Operations and Asset Manager will attend and participate in leadership meetings as well as any other staff meetings as needed and required, and is expected to promote leadership through coaching and mentoring managers.

    5) Regular and predictable attendance is an essential requirement of this position.

    Requirements

    Educational / Talent Requirements:

    1. Bachelor’s degree is required in a related field.
    2. MBA, CPA, or CMA (certified Management Accountant) preferred.
    3. Ability to work as a team player within a cross-functional environment.
    4. Ability to process and review financial information as it relates to budgets.
    5. Ability to problem solve and offer solutions to enhance funding/revenues.
    6. Strong analytical and organization skills coupled with a solid finance background.
    7. High degree of proficiency with MS Office programs and other computer programs.
    8. Exceptional interpersonal and presentation skills.
    9. Excellent written and verbal communication skills.

     

    Work Experience Requirements:

    1. Minimum of three (3) years’ experience in financial reporting and analysis.
    2. Minimum of five to ten (5 - 10) years demonstrated business experience required.
    3. Previous experience in real estate finance or management; experience with MSHDA or HUD programs is preferred.
    4. Experience preparing and reviewing budgets, monitoring and reporting actual against budget and experience partnering with program directors to help them achieve their budgetary goals.
    5. Experience developing budgetary leadership within a team.
    6. Experience with cash flow/capital budget planning.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed