• Scheduler / Trainer (CFA)

    Location US-MI-Kentwood
    Position Type Regular Full-Time
    Requisition ID
    Service Line
    Hope Network-Behavioral Health Services
    Combination 1st & 2nd
    Hours per Week
    Department Name
    Center for Autism - Gr Rapids
  • About Us

    Hope Network Center for Autism (CFA) provides center based ABA services at several sites including Grand Rapids, Holland and now East Lansing. The center in collaboration with a major university will offer a unique diagnostic and treatment environment. ABA services are provided for learner diagnosed with Autism Spectrum Disorder ranging in age from 1 year 6 months through 21 years old. The CFA offers Safety Care Training, tuition reimbursement, continuing education, and a leadership career path. The CFA is a founding member of the Michigan Behavior Analytic Providers (MiBAP) association. The CFA is part of the larger Behavioral Health Service line within Hope Network providing a full range of services with persons with mental illness and developmental disabilities.


    The Scheduler -Trainer is a key associate at Hope Network Center for Autism whose primary responsibilities include: Working with Behavior Leadership Team (BLT) to develop scheduling plans and communication for new learners and staff to maximize treatment time.  Creating and updating schedules utilizing Hope Network electronic medical record system.   Provides trainer training for Safty Care or other programs as assigned.  This individual is also responsible for developing and revising daily therapist schedules for clients.


    This is not intended to be an exhaustive listing of job functions.  This job description is in no way states or implies that these are the only duties to be performed by this employee.  The employee is required to follow any other instructions and to perform any other duties as assigned.

    1. Welcomes and greets all patients and visitors to the CFA in a professional manner.
    2. Assists with answering phone calls with proper phone etiquette. 
    3. Regular and predictable attendance is an essential requirement of this position.
    4. Creates and publishes treatment schedules one week in advance, ensuring all shifts are covered.
    5. Monitors technician prep time.
    6. Reviews and adjusts schedules to maximize billable time.
    7. Manages call offs, CTO requests, and lunch as pertains to the daily schedule
    8. Reviews clock in and clock outs and reports on overtime, tardiness and staff utilization.  Provides initial staff training and annual recertification training to all direct care staff 
    9. Communicates and collaborates with BLT to plan for transitioning clients.
    10. Supports clinical staff with correspondence as needed and manages release of patient information in accordance with Hope Network policy and procedure.
    11. Works to positively impact team spirit and overall morale
    12. Maintains client confidentiality per Hope Network Policy and HIPAA Privacy Rule Regulations.
    13. Attend trainer trainings and maintain required recertification as a trainer.
    14. Completion of assigned projects at the direction of the CFA leadership team.
    15. Other duties as assigned.


    Educational / Talent Requirements:

    1. High school diploma or GED required
    2. Computer proficiency required.
    3. Positive team player and energetic professional.
    4. Strong organizational and time management skills along with the ability to manage multiple tasks.
    5. Good judgment and creative thinking skills.
    6. Discretion in matters that need to remain private.
    7. Valid driver’s license with acceptable driving record per HN corporate policy.


    Work Experience Requirements:
    1. Experience working with children with autism is preferred, but not required.


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