The Clinical Supervisor is a key associate at Hope Network whose primary responsibilities include: The overall purpose of the Clinical Supervisor directly oversees the work product of assigned clinicians pertaining to tasks related to their caseload assignment and provides clinical supervision and direction to staff as needed. The Clinical Supervisor uses his/her technical skills and knowledge to analyze and recommend strategies for work performance improvement and client services. A Clinical Supervisor also directly provides comprehensive assessments for adults with serious mental illness or children/adolescents with emotional disturbances (and their families) to improve quality of life and maintain the highest possible ability to function within the community. The Clinical Supervisor has a high degree of personal integrity, generates positive energy, and makes a difference every day.
This is not intended to be an exhaustive listing of job functions. This job description in no way states or implies that these are the only duties to be performed by this employee. The employee is required to follow any other instructions and to perform any other duties as assigned by management.
1. Regular and predictable attendance is an essential requirement of this position.
2. Provide supreme customer service, always being courteous, responsive, professional, and helpful to the organization’s internal and external customers.
3. Perform, and/or provide oversight of, comprehensive psychosocial assessments to determine needs and required level and frequency of medically necessary services.
4. Conduct and/or provide oversight of ongoing assessments of persons-served and evaluate effectiveness of Treatment Plan goals and interventions.
5. Participate in peer reviews of clinical documentation.
6. Participate regularly in departmental and staff meetings, and serve on program or organizational committees as time and workload permits.
7. Clinical Supervision
a. Provide clinical oversight for all assigned clinicians.
b. Provide a minimum of 4 hours documented supervision each month for all assigned clinicians. The supervision may be in a group but at least two (2) hours per month will be individualized supervision, with half of the supervision activities including actual observation of active work and record review and feedback related to the work product.
c. Act as a consultant to assigned clinicians - pertaining to the delivery of day-to-day clinical services, escalating areas of concern to Line Manager, as needed.
d. Review, audit, and sign-off on documentation produced by clinicians not yet credentialed (QMHP).
e. Mentor/Coach individually, and as a Team, all assigned clinicians.
f. Meet weekly with clinical staff, addressing clinical issues.
8. Support assigned clinicians during Orientation period.
9. Meet or exceed caseload and productivity benchmarks.
10. Maintain and report applicable statistics regarding program and client services.
11. Adhere to high level of health and safety practices.
12. Attend and participate in departmental team meetings.
13. Work toward personal and professional goals and objectives. Attend job related in-services and trainings when offered and actively seek to further develop competencies.
14. Perform miscellaneous job-related duties, as assigned by Clinical Program Director.
Educational / Talent Requirements:
1. Master’s Level Social Worker, LMSW
2. Master’s Degree from an accredited university or institution of higher learning in Social Work.
3. Licensed Master Social Worker (LMSW) required.
4. Previous experience as a Mental Health professional or related field
5. 1 year of experience with adults (if serving children, 3 years of experience with children)
6. Analytical skills necessary to synthesize a variety of clinical and social data for appropriate diagnosis, treatment, and evaluation.
7. Interpersonal relationship skills necessary to relate to a variety of internal and external contacts in the social sphere of the consumer being served.
8. Adherence to applicable licensing rules, accreditation standards, Code of Ethics, insurance reimbursement rules, and Hope Network New Passages policies and procedures.
Work Experience Requirements:
1. 4 years of experience as a Mental Health professional or related field.
2. 4 years of case management experience.
3. 2 years of supervisory experience in a mental health or rehabilitation setting preferred.
4. Experience in one or more area of specialty: IDDT, Addiction/ Prevention, Children’s Services, Outpatient Services or American Sign Language.
5. Extensive knowledge of the Medicaid Guidelines.
6. Current Michigan driver's license with acceptable driving record according to Hope Network insurance carrier definitions.